Important information about services, cancellations, travel insurance and children's discounts

  • Listed rates are per person and night, including half board, excluding resort tax (€ 2,20 per day for guests from 15 yrs).
  • The Austrian Hotel rules and regulations apply in case of cancellations, late arrival and early departure. 
  • Reservations are binding after written confirmation has been received.
  • Short-stay surcharge for stays between 1 and 3 nights).
  • Please note that we accept Visa and Mastercard credit cards only. We also accept cash and EC cards. 
  • Please contact us if you need informations about travel cancellation insurance! For easy calculation and purchase tools, visit: Europäische Reiseversicherung. (English)
  • Dog (no food) € 12,00 per day / € 16,00 per day from winter season 2021/22
  • Garage space € 5,00 per day / € 7,00 per day from winter season 2021/22

Children's discounts

  • Children sleeping in parents' room (except in the "Tristner" apartment) receive the following discounts: 
  • Summer:
  • 0 to 6 yrs: 100 %
  • 7 to 15 yrs: 50 %
  • older than 16 yrs: 20 %

  • Winter:
  • 0 to 4 yrs: 100%
  • 5 to 9 yrs: 50%
  • 10 to 15 yrs: 30 %
  • older than 16 yrs: 20%


Yo9u can settle the hotel bill in cash, by debit card or by credit card (Visa or Master Card)


We have adapted our cancellaton policy to the current situation concerning Covid-19. We recommend to ask the reception team.

We highly recommend purchasing a travel cancellation insurance, such as the Europäischen Reiseversicherung.

Arrival & Departure

Your room is available from 2 pm. On the day of your departure, we ask you to vacate the room by 11 am. In case of a departure before 7 o’clock in the morning as well as with a departure on Saturday, we kindly ask you to pay the hotel bill in the evening before 11 pm. Late Check out is available on request (extra fee).


The Hotel disposes of a large parking area (free of charge). A few spots are available in the Hotel garage at an extra fee of € 5,- per day.


Children are pretty welcome to our Hotel and can enjoy the „Kinderland“ as well as the Children's playground in the garden. Certainly we can also provide early meals for your children. 

We kindly ask you to note, that children under 16 years are not allowed to the "Kamillendörfl" saunas. 


Warum nicht einmal einen Aufenthalt in unserem Hause oder eine Wellness- Behandlung in unserem Kamillendörfl schenken? Gerne gestalten wir einen Gutschein nach Ihren individuellen Wünschen!


Your dog is welcome at the Alpendomizil Neuhaus. Please note that dogs are not allowed in the restaurant and wellness area. The daily rate is currently € 12,00 and from winter season 2021/22 the daily rate is € 15,- (each rate without food). Only one dog per room is allowed.

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